Return Policy

Our Commitment to Your Satisfaction

At Quibdhik, we're committed to helping you create the perfect ergonomic workspace. We understand that finding the right ergonomic products and consultation services is essential for your health and productivity. This Return Policy outlines our flexible approach to ensuring your complete satisfaction with our products and services.

We stand behind the quality of our ergonomic recommendations and want you to feel confident in your workspace optimization journey. If for any reason you're not satisfied with your purchase or consultation experience, we're here to make it right.

Ergonomic Product Returns

Return Period

You may return most ergonomic products purchased through our recommendations within 30 days of delivery for a full refund. For ergonomic chairs and sit-stand desks, we offer an extended 60-day return period to give you adequate time to assess their impact on your workspace comfort and productivity.

Return Conditions

To be eligible for return, ergonomic products must meet the following criteria:

• Products must be in original condition with minimal wear from testing
• All original packaging, accessories, and documentation must be included
• Product tags, labels, and protective films should remain intact when possible
• Items must be clean and free from damage not related to normal testing
• Returns must be initiated within the applicable return period

Non-Returnable Items

For health and safety reasons, certain ergonomic products cannot be returned:

• Personalized or custom-fitted ergonomic accessories
• Products that have been modified or altered from original specifications
• Items damaged through misuse or normal wear beyond testing period
• Software or digital ergonomic assessment tools

Consultation Service Satisfaction

Our Service Guarantee

We guarantee your satisfaction with our ergonomic consultation services. If you're not completely satisfied with your workspace assessment, recommendations, or follow-up support within 14 days of service completion, we will work with you to address your concerns or provide a full refund.

Follow-up Support

All consultation services include 90 days of follow-up support to ensure successful implementation of our ergonomic recommendations. During this period, we're available to answer questions, provide clarification, and make adjustments to your workspace optimization plan at no additional charge.

How to Initiate a Return

Step 1: Contact Our Team

To initiate a return, contact our customer support team:

• Email: info@quibdhik.world
• Phone: +1 301 614-0500 (Monday-Friday, 9 AM - 6 PM EST)
• Include your order number, product details, and reason for return

Step 2: Receive Return Authorization

Our team will review your return request and provide a Return Merchandise Authorization (RMA) number along with specific return instructions. Please do not ship items without an RMA number, as this may delay processing.

Step 3: Package and Ship

Pack items securely in original packaging when possible. Include all accessories, documentation, and the RMA number clearly marked on the outside of the package. Use a trackable shipping method and retain your tracking information until the return is processed.

Shipping and Return Fees

Return Shipping Costs

Return shipping costs depend on the reason for return:

• Product defects or shipping damage: We cover all return shipping costs
• Incorrect items shipped: We cover all return shipping costs
• Change of mind or sizing issues: Customer covers return shipping
• Large items (desks, chairs): Special pickup arrangements may be available

Restocking Fees

Most ergonomic products can be returned without restocking fees. However, large custom-ordered items or products requiring special handling may be subject to a 15% restocking fee. This fee will be clearly communicated before you complete your return.

Refund Processing

Processing Timeline

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days to your original payment method. The time it takes for the refund to appear in your account depends on your payment provider's policies.

Partial Refunds

Partial refunds may be issued for items that are returned in less than original condition, missing parts, or showing signs of wear beyond normal testing. We will contact you before processing a partial refund to explain the adjustment and get your approval.

Exchanges and Replacements

We're happy to facilitate exchanges for different sizes, colors, or models of ergonomic products. If you need to exchange an item:

• Contact us to discuss exchange options and availability
• Follow the return process for your original item
• Place a new order for the replacement item
• We'll coordinate timing to minimize your workspace disruption

For defective items, we'll expedite replacements and cover all associated shipping costs.

Warranty and Defect Claims

Many ergonomic products come with manufacturer warranties. We'll help coordinate warranty claims and provide support throughout the process. For warranty issues:

• Contact us with details about the issue and when it occurred
• Provide photos or videos if requested to document the problem
• We'll work directly with manufacturers to resolve warranty claims
• Replacement or repair will be arranged according to warranty terms

Items under warranty that require replacement or repair will not count against your return period for other reasons.

Questions About Returns?

Our customer support team is here to help with any questions about returns, exchanges, or our satisfaction guarantee: